A client received crude messages from Foodpanda’s Instagram account that was reportedly hacked.
Food delivery service Foodpanda said its Instagram account was hacked over the weekend when a client said she received crude messages from the account.
In a Facebook post on Monday (July 15), Foodpanda apologized for any inappropriate messages customers possibly have received, adding that they doesn’t have to not reply to any activity from the account.
Replying to queries from The Straits Times, Foodpanda said that it absolutely was liaising with the affected client who got rude messages from the hacked account.
“We are working intensively to resolve the problem as quickly as possible,” the company said.
Foodpanda’s Facebook post was in response to a series of Instagram stories by Ms. Jenny Liang, 23, who said the company’s Instagram account sent her a string of messages containing vulgarities on Sunday (July 14).
The vulgar messages were sent to her when Ms. Liang, who works in the programming business, criticized Foodpanda’s delivery service once she encountered problems along with her food order earlier in the day.
She received a partial refund from Foodpanda and said that the corporate had tried to contact her.
Young Lions Instagram account loses all its content two days after it absolutely was initially hacked.
“As a client, you should never have to experience this type of thing,” said Ms. Liang of her disappointment with the company’s service. “Whether (Foodpanda’s Instagram account) was hacked or not, the delivery service had issues.”